Billing Terms & Conditions

This document explains how payments and billing are managed at Cancuna.

1. Accepted Payment Methods

We offer a variety of secure payment options at checkout:

• Visa
• Mastercard
• Apple Pay
• Google Pay

All purchases are charged in United States Dollars (USD).

2. When Payment Is Collected

• Payment in full is required at the time you place your order.
• Your order will not move into processing or fulfillment until the payment has been successfully authorized.
• If your payment method is declined, the order will not be completed.

3. Product Pricing

• Every price listed on cancuna.com is displayed in USD.
• We reserve the right to update pricing at any time without advance notice.
• Any applicable sales tax will be calculated and displayed during checkout before you confirm your order.

4. Secure Transactions

• Cancuna relies on SSL encryption along with industry-trusted payment processors to safeguard every transaction.
• We never store your credit card numbers or sensitive payment information on our servers.

5. Refunds and Payment Disputes

• Refund requests are processed according to the guidelines in our Refund & Return Policy.
• Unauthorized chargebacks will be formally contested.
• If you notice a billing concern, we encourage you to reach out to us at info@cancuna.com before contacting your bank — our team is ready to work with you to resolve things quickly.

6. Fraud Protection

• Cancuna reserves the right to cancel, hold, or flag any order that appears to involve fraudulent or unauthorized payment activity.
• In some cases, particularly with high-value purchases, we may reach out to verify your identity for the protection of both parties.

7. Contact Us

Store: Cancuna

Email: info@cancuna.com

Phone: +1 (656) 209-9410

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Response Time: We typically respond within 1–2 business days.